FAQs

FAQs:

How do I place an order?

The best way for you to contact us is by email, or using the appropriate order form on our website.

If you do not hear back from us within 2 days of placing your order, please call us on 0274 335 190

We do not accept requests through our social media sites, as these messages are lost too easily.

What are your opening hours?

Our operating hours are 9am-5pm Wednesday - Sunday.  Our main office & admin days are Wednesday & Sunday.  Wednesday - Saturday are our busy baking days in the kitchen, so responses to enquiries will be slower on these days.

Monday & Tuesday we are closed.

How far in advance do I need to make a booking?

As much notice as possible is best to guarantee your date.

For our classic & signature cakes, generally 2 weeks is plenty of notice, and sometimes we can produce them with as little as 48 hours' notice.  However, during our busier times, this isn't always possible, so the sooner, the better.  For Vegan & Dairy Free cakes, we may need a little more notice too.

For custom cakes & wedding cakes, we need as much notice as possible, this is to give us plenty of time to plan & design your cake to make sure it is perfect for you, and also to make sure we have enough time to source everything we need to make your special cake look just right.  

And it goes without saying that we can, and do, book up quite quickly. So, as soon as you know the date of your celebration, you should get your date secured so that you don't miss out.

Do you offer delivery?

Yes, we have free delivery available to Wanaka & Albert Town*.  There is a flat rate fee of $10 to Hawea or Luggate addresses.  Please contact us to discuss delivery options to other areas.  Delivery options depend on availability.  Alternatively, you can collect from our kitchen in Wanaka Town Centre - we'll give you the details when you place your order.

*Please check with us to confirm if your address falls within this boundary.

How should I transport my cake?

If you are collecting your order from us, we recommend placing it in a flat place in the car to transport it - either in the boot on a non-slip mat, or in the footwell, NOT on the seat.

Make sure the car is cool, the cake is out of direct sunlight, and do not leave the cake unattended in a hot car.

Once the cake has been collected, we cannot be held responsible for any damage which occurs to it.

How should I store my cake?

As long as it isn't a really hot day, then generally keeping the cake in a cool, dark place is best.

If it's a hot day, it may be worth keeping the cake in the fridge up to an hour before it will be eaten.  However, our cake is always best when eaten at room temperature.

If you have any leftovers ('what is leftover cake?' I hear you ask. Well, sometimes it does happen.) We would recommend keeping it in an airtight container, again either in a cool dark place, or in the fridge, but making sure it comes to room temperature again before eating.

Design Changes

Design changes may be requested up to 14 days prior to your order, however they are subject to a $50 fee for extra design time required. Additional charges may apply for extra ingredients/equipment, including postage costs.

Payments & Cancellations

For all cake orders, a $50 non-refundable deposit is required to secure your booking, with full payment due at least 14 days prior to your order being ready.  For orders made within the 14 day timeframe, full payment is required to confirm your order - your order is not confirmed until we receive your payment.  

The following cancellation fees apply at the discretion of Curls & Cakes management:

If you cancel outside the 14 day window, you will receive a refund, minus the $50 deposit admin fee. 

If you cancel within 7-14 days of your booking, you will receive a 75% refund, minus the $50 deposit. (i.e. if your cake costs $200, you will receive a refund of 75% of $150 ($200 cost minus $50 deposit) = $112.50 refund. )

If you cancel within 7 days of your booking, there will be no refund.

At the discretion of Curls & Cakes, we may offer you a credit to be used at another time, within 6 months of the original date of booking.

If you have any questions which aren't answered here, please use our contact form.

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